Everything you need to know
Frequently asked questions, safety information, and more about StashFriends.
Frequently asked questions
StashFriends connects people who need storage with people who have space available. Find a space near you, contact the host, and book securely through our platform.
Yes! Every booking includes the free StashFriends Guarantee with €500 basic protection against fire, theft and water damage. You can extend this to €10,000. We also recommend checking your own contents insurance for off-premises coverage. In case of issues, we always mediate between renter and host.
Signing up is free. StashFriends charges a 15% service fee on the rental price.
Payments are securely processed via Stripe. We support iDEAL, credit card, SEPA direct debit, and PayPal.
Yes, you can cancel free of charge up to 7 days before the start date. After that, a 1-month notice period applies.
StashFriends is available in the Netherlands, Belgium and Germany. We're expanding to more European countries.
Safety & trust
Verified users
All users are verified with email and phone. Hosts can also complete ID verification for added trust.
Secure payments
All payments are processed via Stripe with bank-grade encryption. Your money is always safe.
StashFriends Guarantee
Every booking includes free basic protection. Choose the guarantee level that suits you. StashFriends is not an insurer — we offer a guarantee scheme and mediate in case of damage.
Reviews & ratings
After each rental period, both parties can leave a review. Build a trusted profile.
Customer support
Our team is available 7 days a week to help you. Via chat, email, or phone.
Dispute resolution
If issues arise, StashFriends mediates between renter and host.
About StashFriends
StashFriends was founded with a simple idea: there is enough storage space available, it is just not fairly distributed.
Ready to get started?
Find affordable storage or earn money with your empty space.